The SRCMS provides a process to fairly and amicably resolve disputes in the sports context. Our team of highly skilled professionals can listen to the issues and identify the best avenue for resolution. This can include speaking matters through over the phone, utilizing our early facilitation service and engaging one of our expert mediators. The service has been operating successfully since 2021 and has had huge success in resolving issues across a range of different sports in New Zealand. It is a refined resolution process where parties can be heard and constructive outcomes are reached.
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Empathetic, specialist triage and customer service teams will help you in the first instance
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They will then select a specific mediation solution based on your individual circumstances
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From a wide range of independent experts on our panel
> Mediators
> Investigators
> Dispute resolution providers
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Mediation sessions can be F2F or on-line to best accommodate your needs
Mediation sessions can be F2F or on-line to best accommodate your needs
For a detailed overview of the SRCMS processes, policies, terms and conditions please download the 'Quick Guide' and the 'Service Guidelines'.
1. QUICK GUIDE - PDF DOWNLOAD2. SERVICE GUIDELINES - PDF DOWNLOADMeet the team behind the Sport and Recreation Complaints and Mediation Service. Learn more about their credentials and experience in dispute resolution.
Lucy Skellern is a certified dispute resolution specialist and mediator, currently leading the Sports and Recreation Complaints and Mediation Service (SRCMS) in New Zealand. Specializing in family dispute resolution across New Zealand and Australia, Lucy also worked as a mediator trainer and assessor, sharing her expertise with emerging professionals.
In her current role, Lucy employs a nuanced approach, combining alternative dispute resolution and counseling qualifications with expert knowledge and empathetic understanding. This enables her to skillfully triage complex scenarios and guide parties toward constructive dialogue.
Lucy’s commitment to facilitating fair and amicable resolutions has significantly contributed to the success of SRCMS in the field of sports and recreation dispute resolution in New Zealand.
Henry is an experienced sports lawyer with over ten years of legal experience in New Zealand, mostly in the professional sporting environment. Henry has been responsible for fronting highly sensitive athlete disputes, negotiating collective agreements, resolving integrity related matters, launching integrity specific education, and implementing crisis management plans. Henry’s specialist skill set in sports dispute management and depth of knowledge of the New Zealand sporting environment means that he is uniquely placed to assist sporting organisations, athletes, parents, coaches and volunteers at all levels of competition.
As senior consultant to Immediation, Henry has assisted many parties with resolution of their sports disputes by combining an empathetic and approachable style with highly skilled and bespoke early facilitation.
Lucy Brittain is an experienced lawyer with combined passions for sport and alternative dispute resolution. As an SRCMS dispute resolution specialist, Lucy is dedicated to providing comprehensive resolution for parties.
Lucy has experience with top-tier law firms working in competition disputes and commercial litigation and in-house focused in privacy, contract and human rights law. Lucy recently gained her Masters of Law from Melbourne University focused in mediation and dispute resolution.
This extensive mix of legal experience and dispute resolution education is unique. It allows Lucy a considered and innovative approach to issues and resolution possibilities. She is an empathetic listener and draws on significant knowledge of sport in New Zealand to consistently deliver successful outcomes for parties.
Michael Heron KC is a leading KC in commercial and regulatory litigation and arbitrations. He is a trusted legal advisor to New Zealand businesses, government entities, and public bodies.
Michael was formerly New Zealand’s Solicitor General, meaning that he ran and oversaw the Crown Law Office and played a key constitutional role in protecting New Zealand’s legal system and providing advice to all arms of government.Michael has a wealth of experience in completing independent inquiries, investigations, and reviews including for example, a review of the NZ Rugby Union’s 2007 world cup campaign.
Michael is a judicial officer for New Zealand Rugby and SANZAAR, he is National Commissioner for New Zealand Cricket and a member of the International Cricket Council Code of Conduct Commission and Disputes Resolution Committee.Michael is a member of the NZ Law Society, the NZ Bar Association and the Arbitrators and Mediators Institute of New Zealand. If you have a complaint about the SRCMS, Immediation NZ or the panel, Michael will review that in the first instance.
Thank you for contacting the Sport and Recreation Complaints and Mediation Service.
Our Service will be closed from Thursday 23rd December 2021 returning Monday 10th January 2022. Please leave us a message with your name, telephone number and email address and we look forward to contacting you on our return. In the meantime, if you wish to access confidential counselling support, this is available free of charge to you through EAP Services. To access this:
1. Call EAP Services on 0800 327 669
2. Follow the instructions by pressing 2
3. You can make an appointment by pressing 1
4. When prompted for an organisation, quote organisation number 17168 and note you have been referred through our service, Immediation New Zealand Limited.
5. You will be able to book a session
We wish you all the best for a happy Christmas and New Year and look forward to assisting you in 2022.